Guidelines for Making Returns
In order to serve you in the best possible manner, please read and follow this Product Return Policy.
I. Incorrect Order
Domestic: If you received and incorrect item, a return label will be sent to you upon notification. As soon as you receive the label, we ask that you make sure the package gets to the USPS immediately (this can be as simple as placing it in your mailbox). If the package is not returned within 14 days, you will be charged for the shipping label.
International: If you received an incorrect item, please contact us immediately for further instructions at customerservice@healthbeyondhype.com or 877-424-4333.
II. Damaged or Defective Product
If you have received any product that has been damaged in shipping (broken, leaking, etc.), please contact us immediately at customerservice@healthbeyondhype.com with the name of the product, invoice number and issue with the product. We will ship you a new product free of charge.
Here at HBH, our sincere commitment is to provide you with the very best quality products therefore we offer a 100% replacement product warranty. This means that if you receive a nutritonal product that is defective due to our fault, (spoiled, moldy, etc.) we are happy to replace the product for you at no charge.
III. Missing Product
If a product is missing from your order, please contact us immediately at customerservice@healthbeyondhype.com with the invoice and product missing. We will send you your product free of charge.
Backorders: If the product is backordered it will be sent free of charge as soon as the product is back in stock.
IV. Returning Product
To return a product, it must be in the original condition in which you received it.
A. Return Within 30 Days: If for what ever reason you wish to return your item(s) simply contact us at customerservice@healthbeyondhype.com with the invoice number and product you wish to return.
B. Product Must be Unopened: We do not accept returned items that have been opened- NO EXCEPTIONS. Please make sure you are absolutely sure about your item(s) before you complete your order.
C. 15% Restocking Fee: Due to the time and labor needed to process returns, your credit card will be refunded minus a 15% restocking fee on the total amount of the items being returned.
D. Clean Labels: No scuff marks, smears, tears, water damage, ink marks etc.
E. Storage: Our products are very sensitive to light and heat and therefore must be stored at room temperature.
F. Adequate Wrapping: To ensure that the product are returned to us in an undamaged state, please pack all items in adequate protective wrapping.
G. Labeling and Shipping the Package: Please type or print clearly and neatly on the package, and include your return address on the outside of the box. Send packages via USPS or UPS to:
Health Beyond Hype
13852 Wilmington Court
Jacksonville, Florida 32223
Items returned using Fed Ex, DHL, or any other delivery service will not be refunded. Items returning from Washington DC with Zip Codes beginning with 202, 203, 204, and 205 must be returned by UPS only.
