Order Policies
Processing Orders
All orders made before 12 p.m. (Eastern Time) are processed and shipped the same day, except for Sunday. Orders after 12 p.m. may or may not be processed, there is no guarantee. However, they will be shipped the following business day. The default shipping method is US Postal Service which delivers with 2-3 business days, including Saturday.
Order Cancellations
In the event that you wish to cancel your order, we ask that you contact us immediately to pull the order so you can receive a full refund. If your order has already been processed, charges incurred for shipping will apply. Call 877-424-4233 to reach Customer Service.
Back Orders
Due to the unpredictable nature of demand, it is impossible to control when an item runs out of inventory. If an item that you have ordered is on back-order, it will be shipped as soon as it is made available with no additional charges.
Order Error Policy
If you feel that an item was not included in your order please do the following immediately:
- Check the entire box and empty out packing.
- Compare your invoice with the contents in the box.
- If you have determined that an item was not included in the order, contact us immediately and it will be sent without cost to you.
- If you received an incorrect item, a return label will be sent to you upon notification. As soon as you receive the label, we ask that you make sure the package gets to the USPS immediately. If the package is not returned within 14 days, you will be charged for the shipping label. See "Guidelines for Returning Product" at the end of this section for appropriate packaging instructions.
